I made two mistakes in my
life. The first one-I bought a split AC for my home two years back.
The second mistake-I chose
the brand ONIDA. I could not realize my mistakes till my AC stopped cooling my
room. Being an ardent believer of brand power I booked for service through
Adonis Electronics, the authorized service agent for brand Onida.
I booked the complaint on 12-04-2013. (Complaint number-1304A756380177).
The satan with two horns
and one tail started cursing me.
No AC mechanic bothered to
visit my home. I got the contact info of Mr.Muneeswaran, service centre in
charge, Saidapet, Chennai.(8939820771). As he
failed to answer my call, I had to endure the ordeal of calling the customer
care again. Dealing with the customer care executives is pathos from
Shakespeare era. We have to politely answer their queries like your name, mobile
number, address, split or window AC, AC tonnage, in warranty or out of warranty
etcetera like an obedient school boy. It might be your hundredth call on the
same complaint. You are expected to answer all these queries for the hundredth
time.
Let us revisit the satanic
verses. As if to reward my patience by answering the queries a CC executive
blessed me with the contact info of Mr. Raja, Area Coordinator (service),
Adonis Electronics, Nungambakkam. LL-43583386.
Mobile-9080492453. Raja ensured a call from
Muneeswaran and a visit by a mechanic. Operation success but the patient died. The
mechanic identified that the compressor was faulty. But nobody from Adonis
bothered to take the compressor from my home. Onida offers 5 year warranty for
compressor. I bought the AC two years back only. Now Mr. Raja played the role
of Muneeswaran by not attending my calls.
Again I was lashed by the
satanic tail. One more call to customer care and one more trophy won. I am now
armed with the mobile number (8190989679) of
Mr.Karunakaran who is superior to Raja in Adonis hierarchy. Two mechanics came,
without the necessary equipment to diagnose the problem. No more visits by
mechanics again. Karunakaran also blacklisted my calls.
One small footnote here…It took lot of
persuasive skills to get these men hear my complaint. “How you got my number?”
was the caller tone of one of these officials.
I faced the satan again.
This time also I won a trophy. I got Mr.Munuswamy’s number (9941009898). Yes, you are correct. He is superior to
Karunakaran. I did not get the above numbers straight away from customer care
staff. It is a long journey getting one number (at one instance it was the
number of an (v) ex-employee of Adonis) and trailing the numbers till getting
the prize catch. No ordinary mortal can endure this ordeal for the sake of AC
service.
You are not a customer for
them. They will treat you like a KASHTAMAR (person of nuisance value in Tamil).
They will neither have the courtesy of returning your calls nor will they think
of solving your issues.
I got enlightened with the
gospel of truth. If you buy Onida AC….
You must have the mental
endurance to get the needed info from the customer (un) care.
You must do a Ph.D. thesis on who is who of Adonis hierarchy.
You must have the courage to face the threats thrust on you
by the mechanics.
Owner’s ordeal. Neighbor’s bliss (if not an Onida buyer).
My A.C. problem not yet resolved. I tweeted to Onida.
I entered my complaint in Onida facebook. No use! What Onida A.C. does is heating
my temper. Not cooling my home.
